SHOPPING INFORMATION

We’ll inform you via an email once your order is shipped out. Log into your account, then you can find the shipping by these steps “My Orders->View Details”.

Also you can use below links to track down your parcel(s).

For further assistance, please contact our Customer Service through submitting a ticket at our website or emailing us at support@watchesplayer.com We’re here for you 24/7/365.

The processing time is separate from the shipping time. Usually, it takes 1-2 business days to prepare the order. Occasionally, the higher quality items might have a slightly longer preparation time in addition to the 5 business days. However, an email will be sent to you if the processing time is abnormal. Please pay attention to your email box about our notification whether about the shipping notification or the processing problem.

The delivery time varies from country to country. For more details regarding delivery time, please check: https://www.wawatches.com/shipping-delivery/

Cancel an unpaid order:

To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button.

Cancel a paid order:

You can cancel it before the order status changes to “Processing.”

Log into your account and send a message or find “Online Chat” if it is urgent, we will make arrangements as soon as possible. Please note that once the order is shipped out, it is unable to be canceled. You can wait to see if you like it or not, if you find that you are still not satisfied with the item, please refer to the instructions found under the category “Return”.

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 12 hours of placing the order Only.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

  1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
  2. Customs, Postal Services & Us are different entities hence we are not liable for any delays caused by customs or local post services.

Watchesplayer offer Free Shipping to worldwide countries. In order to make sure receive the items in a timely manner, your package (items you purchased) will be sent directly from our warehouses spread all over the world.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

PAYMENT INFORMATION

After deciding the product(s), quantity, color, simply click the “ADD TO CART” Button that can be found on each product page, then proceed to Check Out.

If you are buying multiple products, click the Cart icon at the upper right corner of your screen to continue shopping.

Once you are ready, click the Cart button again and proceed to Check Out.

Watchesplayer.com’s e-commerce platform only allows one coupon code to be applied to an order.

We accept all currencies however, you’ll be charged in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

We accept the following payment method: PayPal / Credit card , please check:

https://www.wawatches.com/payment-method/

Watchesplayer.com adopts available high technology and encryption to protect every customer’s Personal information online/offline. Personal Information is stored in a secure environment protected by a combination of physical and technical measure, only our specific staffs know the information for handling with orders.

Watchesplayer.com is a reliable electronic business website to offer best goods and service to customers, will not give out any customer privacy information.